Refund, Return & Cancellation Policy
***Due to the pandemic, there may be shipping delays that are beyond our control. We are doing everything possible to ensure that our customer's packages are delivered as quickly as possible.
**Due to the pandemic, we are extending our refund/return policy from 30 days to 90 days.
If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If a problem occurs with the shipping/delivery of a package, it is the customer's responsibility to contact their local Post Office to work with them to resolve this problem. If a solution can't be resolved with your local Post Office, please contact our support with the details provided by your local Post Office.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer.
We are not responsible if the customer provides an incorrect address for shipping.
**Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
In the event of a return or exchange, duties and shipping fees will not be refunded.
**Any Free Plus Shipping Items on our site do not qualify for refunds. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.
**Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**
If you received damaged or broken item and proof with an image of item and original packaging is sent to our customer support and verified, then a replacement item will be provided.**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately Sale or Free Plus Shipping items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact customer support at:firstname.lastname@example.org, and you will provided with an address to return your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.